Refund Policy

Order Refunds or Cancelations

Due to the nature of the items we sell, we do not accept returns for items unless the item has been damaged in transit or the wrong item has been received.

If you have received an item that was either wrong or damaged, you can contact us at store@cbhobby.com.  Please include your order number which can be found on the packing slip or in the subject of your confirmation email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We reserve the right to replace the item with the same item if we have stock.  If we do not have the item in stock, a full refund will be sent.  Please note that refunds/shipments are not processed until we receive the item.  You will receive an email notificationonce your replacement has been shipped or your order has been refunded.  If your order is refunded, please allow 5 business days for your bank to processed.

Unfortunately, we cannot accept returns on sale items or gift cards.